So, if you have a valid passport your passport code should work. We accept machine readable passport codes from all countries except for those issued in the Philippines and Bangladesh prior to 2010. How long do I have to wait for my Railcard to arrive?.You will not be able to travel on discounted tickets until you have your Railcard. If you have purchased a digital Senior Railcard, a download code will be sent to your registered email address, along with instructions on how to download your Railcard. You will need to provide a valid passport or UK driving licence or EEA National Identity Card number to prove your date of birth. If you are unable to wait for your Senior Railcard to be delivered to you, you can also download and complete an online application formand go to any staffed station Ticket Office to apply in person. You can choose to pay for ‘Special Delivery’, but you will have to place your order before 15:45pm to guarantee that your Railcard is delivered within two days (Monday to Thursday) or three days (Friday to Sunday).
If you have purchased a plastic Senior Railcard, please allow 5 working days for delivery. Once your online payment has been successful you will receive an email confirmation and acknowledgement of your application number (this confirmation cannot be used to buy discounted tickets). You will need to provide a valid passport or UK driving licence or EEA National Identity Card number to prove your date of birth and a digital passport-style photo if you have selected 'Digital' under 'Choose the type of Railcard you would like' section. To buy online, simply click ‘’Buy Now’’ on the website homepage and follow the instructions on the screen. You can buy your Senior Railcard online or at a staffed station Ticket Office. Can I buy a Railcard at a rail station?.Where you have already paid for additional tickets you should contact the relevant train company’s customer services department in the case of a notice to pay or notice of Penalty Fare, you should follow the instructions included on how to challenge or appeal the charge.
You will need to provide proof of your Railcard and either the original and additional tickets that you have purchased, or if you have not yet paid, details of the notice to pay or notice of Penalty Fare. You must show your valid Senior Railcard (digital or plastic) when you buy your ticket and travel on the train. Failure to present a valid Railcard will mean you have to pay a full fare or you may on certain services be liable for a Penalty Fare.Ī train company will normally allow you to claim back this extra expense on the first occasion in each year where this happens providing you can show that you owned a Railcard before you started your journey.Įach train company will have their own process for doing this.
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